Service Enterprise

Dave Richards

Chapter Chapter 19 in The Seven Sins of Innovation, 2014, pp 238-246 from Palgrave Macmillan

Abstract: Abstract What feelings or thoughts arise when you see the word “servant”? When I ask service providers, I frequently get negative reactions based on concepts of servitude and demeaning work. Yet, the definition of “servant” is someone who provides a service or serves in the employment of a person or enterprise. The president of the US and other world leaders are servants. What’s demeaning about that?

Keywords: Service Provider; Servant Leadership; Airline Industry; Customer Experience; Service Enterprise (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-43253-7_19

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DOI: 10.1057/9781137432537_19

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