The Attractiveness of Western Countries for Outsourcing Services and Backsourcing

Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks
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Ilan Oshri: Loughborough University
Julia Kotlarsky: Aston University
Leslie P. Willcocks: London School of Economics

Chapter Chapter 4 in The Handbook of Global Outsourcing and Offshoring, 2015, pp 105-128 from Palgrave Macmillan

Abstract: Abstract In this chapter, we continue the examination of country attractiveness, however, by focusing on the characteristics of Western countries. We build on the country attractiveness framework presented in Chapter 3 which is generally suitable for the evaluation of developing countries and revise it to accommodate the value proposition of Western countries. We illustrate the use of this Talent-based, Value-adding and Advanced Sourcing (TAVAAS) framework based on the analysis of the UK. The attractiveness of Western countries for outsourcing services has become an important component in the firm’s global business service portfolio as some services are provided from onshore or in some other cases services are brought back in-house from an offshore location. In this chapter, we therefore focus on the following aspects: A framework to analyse the attractiveness of Western economies for outsourcing services: the UK case A decision matrix to assess firm’s propensity to invest in a Western economy Backsourcing IT and Business Processes.

Keywords: Business Process; Decision Matrix; Critical Success Factor; Skilled Employee; Western Economy (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-43744-0_5

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DOI: 10.1007/978-1-137-43744-0_5

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