Online Banking Efficiency and Risk Evaluation with Principal Component Analysis

Desheng Dash Wu and David L. Olson
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Desheng Dash Wu: Stockholm University
David L. Olson: University of Nebraska

Chapter 10 in Enterprise Risk Management in Finance, 2015, pp 99-107 from Palgrave Macmillan

Abstract: Abstract Online banking has always been important from different stakeholder perspectives.1 Improving the efficiency of Internet banking is now considered to be important. Banks hope that internet banking will help them maintain profitable growth by enabling them to automate work, reduce costs, and retain customers simultaneously.2 Internet banking may help reduce expenditure on ‘bricks and mortar,’ and reduce capital expenditures.3 Internet banking can give customers 24-hour access, and provide convenience for customers. Cost-effective use of the internet can attract many users to online banking services, but there has been little research examining the superiority of banks providing online banking services over those that do not. The role of online banking in leading to better decisions and creating more profit needs study.

Keywords: Principal Component Analysis; Efficiency Score; Total Deposit; Internet Banking; Free Disposal Hull (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-46629-7_10

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DOI: 10.1057/9781137466297_10

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