Teamwork with Customers

Dean Tjosvold and Mary Tjosvold
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Dean Tjosvold: Lingnan University
Mary Tjosvold: Mary T. Inc

Chapter Chapter 9 in Building the Team Organization, 2015, pp 141-150 from Palgrave Macmillan

Abstract: Abstract “Big surprise for me,” Thomas told Courtney. He kept replaying his meeting with Jeffrey, the new CFO at Donaldson on the drive back to the bank, trying to make sure he understood what happened and hoping that he did not lose the loan. He was relieved to find Courtney in her office with the door open.

Keywords: Risk Management; Customer Complaint; Loan Officer; Valuable Customer; Customer Feedback (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-47993-8_9

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DOI: 10.1057/9781137479938_9

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