Findings and Discussion on Case Studies

Neil Oschlag-Michael and Surja Datta
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Neil Oschlag-Michael: Ase
Surja Datta: Oxford Brookes University

Chapter 5 in Understanding and Managing IT Outsourcing: A Partnership Approach, 2015, pp 70-83 from Palgrave Macmillan

Abstract: Abstract The main purpose of the case studies is to examine how trust and uncertainty are related and how they can be understood with the constructs developed in Chapter 4. Our concern is not with ‘validation’ of the frameworks but rather with the task of demonstrating how these theoretical constructs work in practice. A secondary objective is to develop an idea of how trust can be engendered over time between service providers and service receivers in outsourcing relationships that may have high uncertainty associated with them at least in the initial stages.

Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-49732-1_6

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DOI: 10.1057/9781137497321_6

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