Conclusion

Paul Jowett and Margaret Rothwell
Additional contact information
Paul Jowett: Monitor Company
Margaret Rothwell: Oxford Polytechnic

Chapter 7 in Performance Indicators in the Public Sector, 1988, pp 99-100 from Palgrave Macmillan

Abstract: Abstract From our brief discussion of the health sector, local government, education and the nationalised industries, it is evident that the formulation, implementation and interpretation of performance indicators is a difficult, controversial and at times tortuous process. Throughout the postwar period, until the election of the Conservatives in 1979, the public sector was the victim of ill-defined and inconsistent operational directives, and considered by Leslie Chapman (in his influential book Your Disobedient Servant) to be providing disappointing service and poor value for money. The Thatcher government, despite the immensity of the problem, earnestly sought to rectify the situation — an ambitious task, which has proved to be difficult and fraught with unexpected sensitivities.

Date: 1988
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-349-08987-1_7

Ordering information: This item can be ordered from
http://www.palgrave.com/9781349089871

DOI: 10.1007/978-1-349-08987-1_7

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().