Cigna UK

David Jackson

Chapter 11 in Dynamic Organisations, 1997, pp 197-206 from Palgrave Macmillan

Abstract: Abstract Cigna UK, based in Greenock, Scotland, is part of the giant $35 billion Cigna Corporation. Cigna UK offers company health, travel and other insurance products to organisations such as Rover, Glaxo and Motorola. The company is now levering its reputation and expertise into the insurance-based personal benefits market. This case study examines how Cigna UK managed a radical change involving changes of location, staff, culture, processes and even the business they were in. The study focuses on how Cigna UK uses a powerful team-based culture to meet the needs of its customers.

Keywords: Team Member; Customer Satisfaction; Dynamic Organisation; Virtual Team; Improve Quality Team (search for similar items in EconPapers)
Date: 1997
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DOI: 10.1007/978-1-349-14169-2_11

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