Disneyland Paris

David Jackson

Chapter 12 in Dynamic Organisations, 1997, pp 207-214 from Palgrave Macmillan

Abstract: Abstract This case study examines how a large, centralised service organisation transformed itself into a network of small customer focused businesses.

Keywords: Small World; Service Recovery; Dynamic Organisation; Induction Programme; Mystery Shopper (search for similar items in EconPapers)
Date: 1997
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-349-14169-2_12

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DOI: 10.1007/978-1-349-14169-2_12

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