 Bringing the Consumer In: Sales Networks in Retail Banking in New ZealandTerry Austrin Chapter 5 in Financial Institutions and Social Transformations, 1997, pp 92-116 from Palgrave Macmillan Abstract: Abstract Sociological literature has generally treated the career hierarchies which constitute banking as a site to construct general discourses of class and class consciousness (Lockwood, 1958, 1990; Crompton and Jones, 1984) or, more recently, as a site from which to make statements about general trends in deskilling and gender (Smith and Wield, 1988; Crompton, 1989; Smith, 1990; O’Reilly, 1992). A different approach deployed by Eccles and Crane (1987) focused upon the organisational practices of firms operating in the financial services market. In Eccles and Crane’s (1987) account the emphasis is upon the continuous construction, deconstruction and management of the ‘firm internal’ and ‘client external’ networks of relations. Their specific example is that of investment banking operating in an uncertain environment. In this chapter I will develop a similar argument to that of Eccles and Crane (1987), concerning the construction of internal and external networks in retail banking. Keywords: Financial Institution; Financial Service; Area Manager; Work Organisation; Personal Network (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-349-25953-3_5 Ordering information: This item can be ordered from DOI: 10.1007/978-1-349-25953-3_5 Access Statistics for this chapter More chapters in Palgrave Macmillan Books from Palgrave Macmillan |
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