India: Back Office to the World

Michael Backman

Chapter Chapter 31 in The Asian Insider, 2004, pp 245-251 from Palgrave Macmillan

Abstract: Abstract Growth in India’s software sector has been spectacular. But that growth has been eclipsed. It is in India’s potential to become the world’s back office that the country’s natural advantages really come into their own. What began as a trickle around 1994, when the American giant GE started to shift thousands of back office jobs from the US to India, has become a flood. India’s software services industry has been growing at around 30% per annum. But its back office outsourcing sector has been rocketing, with 70% annual growth.1

Keywords: Call Centre; Outsource Business Processing; British Telecom; Back Office; British Airway (search for similar items in EconPapers)
Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-4039-4840-3_31

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DOI: 10.1057/9781403948403_31

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