Visitors with Physical Impairments: Analysing Potential Hazards Linked to the Tourist Industry

Susana Mesquita (), Elvira Vieira (), Ana Pinto Borges () and Svitlana Ostapenko ()
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Susana Mesquita: ISAG—European Business School
Elvira Vieira: ISAG—European Business School
Ana Pinto Borges: ISAG—European Business School
Svitlana Ostapenko: ISAG—European Business School

Chapter Chapter 3 in Global Challenges and Uncertainty in Tourism and Hospitality, Volume II, 2025, pp 53-79 from Palgrave Macmillan

Abstract: Abstract This chapter examines the experiences of people with physical impairments to identify hazards in the tourism industry. It aims to: (i) assess whether these travellers feel their expectations were fulfilled or surpassed during their trips; (ii) classify and analyse the various risks present in the tourism industry, particularly those affecting this group of travellers; and (iii) evaluate whether the risks encountered during trips influence the travellers’ future behaviour, such as their likelihood to recommend travel destinations or intentions to return. Insights were gathered from a focus group of five Portuguese travellers with physical impairments, who travelled solo globally, through structured discussions about their pre- and post-trip experiences. This research, grounded in literature, seeks to enhance travel experiences and inform policies for a more accessible and inclusive tourism industry.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:pal:pinchp:978-3-031-92409-5_3

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DOI: 10.1007/978-3-031-92409-5_3

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