The Banks’ Back Offices

Dominique Rambure and Alec Nacamuli

Chapter 14 in Payment Systems, 2008, pp 179-187 from Palgrave Macmillan

Abstract: Abstract The level and quality of service that banks offer their customers depend on the competence of their staff, the efficiency of their processes and the quality of their IT systems. These are influenced by the role of payment services within the institution’s overall strategy and the management and governance structure in place to implement it. This chapter will describe the operations that take place in a bank’s back office. Chapter 15 will discuss how banks can achieve profitability in the payments business.

Keywords: Payment System; Service Orient Architecture; Fraud Detection; Retail Banking; Anti Money Laundering (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:pal:pmschp:978-0-230-22721-7_14

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DOI: 10.1057/9780230227217_14

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