Impact of Big Data on Tourism and Hospitality: Challenges and Organisational Adaptation

Mustafeed Zaman (), Rajibul Hasan () and S. M. Riad Shams ()
Additional contact information
Mustafeed Zaman: EM Normandie Business School
Rajibul Hasan: Maynooth University
S. M. Riad Shams: Northumbria University

Chapter 9 in Business Under Crisis, Volume II, 2022, pp 185-202 from Palgrave Macmillan

Abstract: Abstract This chapter aims to underline how Big Data is shaping the tourism and hospitality industry. From a destination management perspective, this chapter illustrates (1) the different sources of internal and external data in tourism; (2) the challenges faced by the tourism and hospitality firms in the era of Big Data, and (3) how Big Data is changing the role of the Destination Management Organisations (DMOs) and their organisational structure in order to meet the need of the local stakeholders. Drawing upon studies of Li et al. (Big Data in Tourism Research: A Literature Review. Tourism Management, 68, 301–323 (2018)) and Sheehan et al. (The Use of Intelligence in Tourism Destination Management: An Emerging Role for DMOs. International Journal of Tourism Research, 18(6), 549–557 (2016)), this chapter proposes a conceptual framework of destination management in the era of Big Data. This chapter also provides insightful information for tourism and hospitality professionals and directives for overcoming the challenges faced by tourism stakeholders of destinations. It also encourages both DMOs and other stakeholders to collaborate in collecting, mining, and analysing Big Data required for the success of their businesses.

Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:pscchp:978-3-030-76575-0_9

Ordering information: This item can be ordered from
http://www.palgrave.com/9783030765750

DOI: 10.1007/978-3-030-76575-0_9

Access Statistics for this chapter

More chapters in Palgrave Studies in Cross-disciplinary Business Research, In Association with EuroMed Academy of Business from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().