Innovation in Insurance

Bernardo Nicoletti
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Bernardo Nicoletti: Università degli Studi di Roma Tor Vergata

Chapter 1 in Digital Insurance, 2016, pp 6-46 from Palgrave Macmillan

Abstract: Abstract The focus of this chapter is on innovation in the digital insurance context.

Keywords: Insurance Product; Contact Center; Customer Experience; Business Model Innovation; Front Office (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:pal:psincp:978-1-137-55327-0_2

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DOI: 10.1057/9781137553270_2

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