Model and Classifications

Bernardo Nicoletti

Chapter 3 in The Future of FinTech, 2017, pp 31-79 from Palgrave Macmillan

Abstract: Abstract The financial services industry is significantly changing, also due to the digital transformation. The latter has forced new and old organizations to innovate their value propositions, their internal processes, and especially the engagement with their customers.

Keywords: Business Model; Financial Institution; Financial Service; Customer Relationship Management; Customer Experience (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:pal:psincp:978-3-319-51415-4_3

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DOI: 10.1007/978-3-319-51415-4_3

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