Impacted Occupations

Michael Naylor
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Michael Naylor: Massey University

Chapter Chapter 11 in Insurance Transformed, 2017, pp 297-319 from Palgrave Macmillan

Abstract: Abstract This chapter explores the impact of the looming transformation on insurance occupations. There is a particular focus on the impact on insurance advisers and brokers. This chapter explores the concepts which advisers who aim to survive need to understand. Naylor argues that there are a range of activities which humans will continue to do better than software, and advisers who focus on these will thrive and expand their income, while providing a superior level of service to more customers. A number of recommendations are offered.

Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:pal:psincp:978-3-319-63835-5_11

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DOI: 10.1007/978-3-319-63835-5_11

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