HR in TQM, the Importance of TQM in Change Management

Sarolta Várnai ()

from Óbuda University, Keleti Faculty of Business and Management

Abstract: usually the analisations of Total Quality Management deal with the technical and operational, also logistical aspects. However, Human Resources play key role in the effective adoptation of TQM philosophy. This article examines the role of HR factors in TQM, and through the analisation of these values, it also positions TQM in Change Management. The paper analyses the importance of the environmental factors (PETS-test) and shows a linkage between these apects and total quality management. Also, through the various aspects of TQM philosophy, the aim of this paper is to prove the presence of HR elements in effective TQM acceptance.

Keywords: Total Quality Management; Human Resources; PETS – test; Change Management; incremental changes; TQM philosophy; Integrated TQM model; leadership (search for similar items in EconPapers)
Date: 2006
ISBN: 9637154477
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.kgk.uni-obuda.hu/sites/default/files/Varnai_0.pdf (application/pdf)
Our link check indicates that this URL is bad, the error code is: 404 Not Found (http://www.kgk.uni-obuda.hu/sites/default/files/Varnai_0.pdf [301 Moved Permanently]--> https://whost01.uni-obuda.hu/sites/default/files/Varnai_0.pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pkk:meb006:331-340

Access Statistics for this chapter

More chapters in Proceedings-4th International Conference on Management, Enterprise and Benchmarking (MEB 2006) from Óbuda University, Keleti Faculty of Business and Management Contact information at EDIRC.
Bibliographic data for series maintained by Alexandra Vécsey ( this e-mail address is bad, please contact ).