Maturity Models of Shared Services in Theory and Practice

Robert Marciniak ()
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Robert Marciniak: University of Miskolc, Faculty of Economics, Institute of Management Science

from Óbuda University, Keleti Faculty of Business and Management

Abstract: All shared service center (SSC) has its own evolutionary path with stations from the formation to maturity. This study introduces the main theoretical models of this development, so Barbara Quinn’s and Martin-Pérez’s models. These models show what kind of development statitions can a shared service center run through. However, it is also important to see that parent companies will only be able to effectively operate a shared service center only if all of business process are standardized and not only the processes of the SSC. The CMMI model helps the parent organization to find the optimal level of maturity to implement and operate an SSC. Janssen-Joha’s model is also a good landmark because it shows how the parent company could implement SSCs organization-wide. Practical side of the research shows level of maturity of Hungarian SSCs based on the first two models.

Keywords: SSC; Shared Services; Business Services; Maturity model; CMMI (search for similar items in EconPapers)
Date: 2016
ISBN: 9786155460777
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:pkk:meb016:191-204

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