The Flow Chart of Satisfaction Levels of Personal Customers Through the Credit Process in Serbian Retail Banking Market

Duško Ranisavljeviæ ()
Additional contact information
Duško Ranisavljeviæ: Singidunum University Belgrade

A chapter in Proceedings of FIKUSZ '14, 2014, pp 223-236 from Óbuda University, Keleti Faculty of Business and Management

Abstract: The level of satisfaction of personal customers with credit arrangements varies depending on the level of the credit process. There are many factors that cause a change in degree of satisfaction of which the most important factors are of economic nature, credit terms and other factors. The conducted research concluded that a significant percentage of customers experience credit arrangements which are still in the initial years of repayment as an expense. Loan funds which finance consumer goods and services, have often much shorter life than the maturity date of the loan. Monthly instalments for loans, due to economic stagnation and decrease in real wages, become burdensome, which implies clients dissatisfaction and initiates the refinancing loan obligations. The research results are projected on a chart, resulting in a curve, representing the flow chart of satisfaction levels of personal customers through credit process.

Keywords: credit process; personal customer satisfaction; credit product; credit repayment ability. (search for similar items in EconPapers)
Date: 2014
ISBN: 978-615-5460-28-9
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://kgk.uni-obuda.hu/sites/default/files/18-Dusko-Ranisavljevic.pdf (application/pdf)
Our link check indicates that this URL is bad, the error code is: 404 Not Found (http://kgk.uni-obuda.hu/sites/default/files/18-Dusko-Ranisavljevic.pdf [301 Moved Permanently]--> https://kgk.uni-obuda.hu/sites/default/files/18-Dusko-Ranisavljevic.pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pkk:sfyr14:223-236

Access Statistics for this chapter

More chapters in Proceedings of FIKUSZ '14 from Óbuda University, Keleti Faculty of Business and Management Contact information at EDIRC.
Bibliographic data for series maintained by Alexandra Vécsey ( this e-mail address is bad, please contact ).