Process Maturity Orientation Measurement

Aleksander Janes and Rajko Novak
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Aleksander Janes: University of Primorska, Faculty of Management, Slovenija
Rajko Novak: MRR LLC, Slovenija

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Abstract: The results of the maturity process orientation measurement in the Slovenian electric-power supply industry shows that, despite this long-standing preoccupation with the processes, the introduction of the process approach, certified management system and computerization of business, process maturity is not high. Measurement was carried out using a questionnaire for an expanded concept of process orientation with nine elements. Given the statistically evaluated elements of process orientation, the power supply industry is located on the second level i.e. “Defined” of the McCormack’s Maturity Model.

Keywords: business process orientation (BPO); process maturity; business process management (BPM); electric-power supply (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:prp:micp17:153-165

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