Operational Performance of Affordable Housing Projects

Sara Tilabi, Josu Takala, Teppo Forss, Liu Jieming, Liu Sishi and Magdalena Madra-Sawicka
Additional contact information
Sara Tilabi: University of Vaasa, Faculty of Technology, Finland
Josu Takala: University of Vaasa, Faculty of Technology, Finland
Teppo Forss: TVT Asunnot Ltd, Finland
Liu Jieming: Wuhan University of Technology, School of Humanity and Law, China
Liu Sishi: Wuhan University of Technology, School of Humanity and Law, China
Magdalena Madra-Sawicka: Warsaw University of Life Sciences, Poland

from University of Primorska Press

Abstract: This work explores the performance of affordable housing (AH) projects in the City of Wuhan in China. The idea behind this research work is on the basis of sustainable development which focuses on the long term benefit rather that short term advantage. An AH project is successful when the need of all stakeholders are determined and addressed simultaneously even if their preferences differ. There are three main stakeholders in AH projects: 1.government and municipalities, 2. Companies which provide AH services and 3. Customers who are using AH services. In order to evaluate each stakeholder different tools are used: Analytical hierarchy process (AHP) is used for evaluating the priorities of government and the municipalities. Sense and respond method is applied to evaluate the performance of the companies engaged in providing AH services. Lastly, statistical approaches are used for evaluating the satisfaction of customer in AH project in the city of Wuhan. An exploration into the government’s and municipalities’ preferences reveals that building new houses and the renovation of existing ones are the criteria received highest priorities in the city of Wuhan. Evaluation of company performance shows that companies operating in the AH area mainly falls under analyser category- trying to consider cost and quality in their services simultaneously. Finally, customer satisfaction analysis shows that the highest priorities for AH customers in the city of Wuhan is access to private services like shops, banks, restaurants etc. while having a sauna in the apartment & the overall quality of the building (public areas, corridors, lift etc.) receive the lowest interest.

Keywords: affordable housing (AH); sustainable society; sense and respond(S&R); critical factor index (CFI); customer satisfaction; China; city of Wuhan (search for similar items in EconPapers)
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.hippocampus.si/ISBN/978-961-7023-71-8/20.pdf full text (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:prp:micp17:199-209

Access Statistics for this chapter

More chapters in MIC 2017: Managing the Global Economy; Proceedings of the Joint International Conference, Monastier di Treviso, Italy, 24–27 May 2017 from University of Primorska Press
Bibliographic data for series maintained by Alen Jezovnik ().