Digital India and consumer rights protection

Neelam Chawla and Basanta Kumar
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Neelam Chawla: Vivekananda Institute of Professional Studies—TC, India
Basanta Kumar: Independent Researcher, India

in ABEM Conference Proceedings from Academy of Business and Emerging Markets (ABEM), Canada, currently edited by Satyendra Singh

Abstract: The study investigates the positive and negative effects of the growth of digital technology on legal relations and consumer engagement. The widespread use of telecommunications and the internet, supported by the government's emphasis on developing digital infrastructure, has laid the groundwork for a digital economy. The Digital India Stack is currently the worldwide baseline for most countries, giving expanding enterprises a competitive advantage. The widespread adoption of the Unified Payments Interface (UPI), or digital payments, by more than 260m unique users has allowed for the formalization of the digital economy. The research is vital because of the complexity of the internet environment, which exposes consumers to dangers and obstacles. Such consumers are unable to participate in the digital transformation. Our research examines the groups most vulnerable to digital-age dangers, the elements contributing to the process, and potential responses. The goal of researching these topics is to determine the legal foundation for regulating relationships originating from the digitization of the economy and to justify the improvement of domestic legislation in this area. The primary research approach was a comprehensive examination of the terms 'digital environment' and 'consumer rights' as provided in the Indian Consumer Protection Act 2019 and Consumer Protection (E-Commerce) Rules, 2021. A brief analysis of the Digital Personal Data Protection Bill 2022, now in the debate stage, would shed light on the emerging trend. The study confirms the presumption that consumers of digital goods (services) are less protected than consumers of traditional goods and services. However, the authors conclude that it is necessary to protect the rights of consumers from all social groups equally while establishing special protection measures for the most vulnerable.

Keywords: Digital; India; consumer; rights; protection (search for similar items in EconPapers)
Date: 2023
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