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Service Quality and Customer Satisfaction At Kenyan Airports

Simon Peter Njoroge and X. N. Iraki

A chapter in Universities, Entrepreneurship and Development in Africa - Conference Proceedings 2017, 2017, pp 135-153 from German African University Partnership Platform for the Development of Entrepreneurs and Small/Medium Enterprises

Abstract: The overall goal of this paper is to contribute to the research on customer satisfaction at airports. Existing studies have focussed on airport service experience in America, Europe and Asia. Specifically it contributes to the development of the knowledge of service quality expectations at a major airport hub in Africa. Published In: Munyoki, Bode (Eds.): Universities, Entrepreneurship and Enterprise Development in Africa - Conference Proceedings 2017. Nairobi, Kenya, 19. July 2017

JEL-codes: A13 M21 (search for similar items in EconPapers)
Date: 2017
ISBN: 978-3-96043-060-5
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Persistent link: https://EconPapers.repec.org/RePEc:sau:ueedcc:06:135-153

DOI: 10.18418/978-3-96043-060-5_135

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