Role of People with Disabilities (PWDS) Towards the Sustainability of the Tourism Sectors in Malaysia

Kalai Vani Kalimuthu (), Vikniswari Vija Kumaran (), Thurai Murugan Nathan (), Muhammad-Baqir Abdullah () and Marini Binti Md Isa ()
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Kalai Vani Kalimuthu: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Vikniswari Vija Kumaran: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Thurai Murugan Nathan: Universiti Tunku Abdul Rahman, Faculty of Business and Finance
Muhammad-Baqir Abdullah: Kulliyyah Muamalat and Sains Pengurusan, Universiti Islam Antarabangsa Sultan Abdul Halim Mu’adzam
Marini Binti Md Isa: Kulliyyah Hospitaliti and Seni Kreatif, Universiti Islam Antarabangsa Sultan Abdul Halim Mu’adzam

A chapter in Proceedings of the 10th International Conference on Business, Accounting, Finance and Economics (BAFE 2022), 2023, pp 323-332 from Springer

Abstract: Abstract Traveling is something people with disabilities love just as much as other tourists. The World Tourism Organization (UNWTO) predicts 1.8 billion international visitor arrivals globally by 2030, with people with disabilities contributing a portion of that figure. We could better understand the factors influencing People with Disabilities (PWDs) travel choices as a consequence of our study. Aside from that, this research investigated the influence of travel agents on travel choices. This research also looks at the ineffectiveness of current policies to enhance the accessibility of facilities for disabled visitors. This study’s outcomes might be helpful in both the short and long term. In the short term, an accessible strategy may reconcile the requirements of disabled users with the limits of the current situation and the limited resources available. In the long term, this study would give a more comprehensive strategy to encourage restructuring and overhauling the hospitality and tourist sectors with equitable access for Malaysians. Apart from recovering tourism industries after the COVID-19 epidemic, it is a new chance to expand the number of travellers.

Keywords: People with disability (PWDs); Tourism; Malaysia (search for similar items in EconPapers)
Date: 2023
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DOI: 10.2991/978-2-494069-99-2_25

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