Analysis of the Effect of Human Resource Quality on Employee Performance with Commitment and Job Satisfaction as Intervening Variables

Desi Dyah Utami () and Eko Yulianto ()
Additional contact information
Desi Dyah Utami: Universitas Sarjanawiyata Tamansiswa
Eko Yulianto: Universitas Sarjanawiyata Tamansiswa

A chapter in Proceedings of the 1st International Conference on Business, Economic, and Social Sustainability (ICOBES 2025), 2026, pp 471-483 from Springer

Abstract: Abstract This study analyses how the quality of human resources affects employee performance at Sultan Hasanuddin Air Force Base. It uses organisational commitment and job satisfaction as mediating variables. The research follows a quantitative approach. A structured questionnaire was distributed to 50 employees selected purposively from a total of 80 personnel. All variables human resource quality, organisational commitment, job satisfaction plus employee performance were measured with a five point Likert scale. Data were analysed with Structural Equation Modelling through SmartPLS to test the measurement model, structural links and mediating effects. The results show that human resource quality has a significant effect on job satisfaction, organisational commitment but also employee performance. Job satisfaction also has a positive effect on performance, while organisational commitment has no significant direct effect. The study further confirms that job satisfaction mediates the link between human resource quality and performance, whereas organisational commitment does not. The originality of the research rests on its focus on a military organisation, a setting marked by hierarchical command structures as well as strict discipline that prior HRM studies have rarely examined. In theoretical terms, the study adds to human capital and social exchange theory showing how psychological mechanisms strengthen the influence of HR quality on performance. The findings show that investing in HR development, increasing job satisfaction, or improving organisational conditions can help military personnel perform better. These insights give policymakers helpful guidance when planning ways to improve workforce skills and operational results.

Keywords: Human Resource Quality; Organizational Commitment; Job Satisfaction; Employee Performance (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6239-626-5_35

Ordering information: This item can be ordered from
http://www.springer.com/9789462396265

DOI: 10.2991/978-94-6239-626-5_35

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().