Perceived Supervisor Support as a Mediator: Linking Perceived Organizational Support To Employee Performance

Muhammad Arsel (), Ignatius Soni Kurniawan () and Nala Tri Kusuma ()
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Muhammad Arsel: Sarjanawiyata Tamansiswa University, Management Study Program
Ignatius Soni Kurniawan: Sarjanawiyata Tamansiswa University, Management Study Program
Nala Tri Kusuma: Sarjanawiyata Tamansiswa University, Management Study Program

A chapter in Proceedings of the 1st International Conference on Business, Economic, and Social Sustainability (ICOBES 2025), 2026, pp 632-643 from Springer

Abstract: Abstract The purpose of this study is to examine the effect of perceived supervisor support as a mediator of perceived organizational support on employee performance. This study uses a quantitative method, with accidental sampling technique, the population used is employees of PT Azizan Wesi Utama Balongan Indramayu with a sample size of 94 respondents. Data were collected through a structured questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS. The results of the study indicate that perceived organizational support has a positive and significant effect on perceived supervisor support, perceived supervisor support has a positive and significant effect on employee performance, while perceived organizational support has a positive but insignificant effect on employee performance. Perceived supervisor support acts as a bridge between perceived organizational support and employee performance. This study shows that employee performance will increase if organizational support is well interpreted by superiors through personal attention, reinforcement of self-confidence, and meaningful rewards.

Keywords: employee performance; perceived organizational support; perceived supervisor support (search for similar items in EconPapers)
Date: 2026
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DOI: 10.2991/978-94-6239-626-5_47

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