The Mediating Role of Work Engagement in the Relationship between Work-Life Balance, Workload, and Organizational Citizenship Behavior among Healthcare Workers in Hospitals– A Literature Review

Irana Khristyami ()
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Irana Khristyami: Universitas Sarjanawiyata Tamansiswa

A chapter in Proceedings of the 1st International Conference on Business, Economic, and Social Sustainability (ICOBES 2025), 2026, pp 923-934 from Springer

Abstract: Abstract This study aims to develop a conceptual framework regarding the mediating role of work engagement in the relationship between work-life balance, workload, and organizational citizenship behavior (OCB) among healthcare workers in hospitals, by adopting the Job Demands–Resources (JD-R) Theory. The research methodology uses a structured conceptual approach by synthesizing various relevant literature from previous studies to develop and analyze a conceptual model. The results of the literature review show that work-life balance and workload affect OCB both directly and indirectly through the mediation of work engagement. Although good work-life balance increases the motivation and work engagement of healthcare workers, excessive workload can reduce engagement levels and inhibit positive behavior towards the organization. These findings confirm that work engagement functions as a psychological mechanism that bridges the influence of work-life balance and workload on OCB. The originality of this study lies in its integration of the role of work engagement as a mediator that explains the dynamics of the relationship between work demands and work resources among healthcare workers in hospitals, which has rarely been comprehensively studied in Indonesia. From the practical perspective, this study has implications in the implementation of work-life balance policies or management of proportional workloads and enhancement programs focusing on work engagement that may produce stronger positive behavior among healthcare workers promoting better quality hospital services.

Keywords: Work-life balance; Workload; Work engagement; Organizational Citizenship Behavior; JD-R Theory; Healthcare workers (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6239-626-5_68

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DOI: 10.2991/978-94-6239-626-5_68

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