Exploring the Factors Influencing Physical Distribution in Cold Chain Logistics in Shah Alam, Malaysia

Siti Roshaida Abd Razak (), Sudar Mathi Savarich, Siti Hanim Mhd Kudus Mokhtar, Nor Aliza Mohammad Ali and Nordiana Jamaludin
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Siti Roshaida Abd Razak: Management and Science University
Sudar Mathi Savarich: Management and Science University
Siti Hanim Mhd Kudus Mokhtar: Management and Science University
Nor Aliza Mohammad Ali: Management and Science University
Nordiana Jamaludin: Management and Science University

A chapter in Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025), 2026, pp 1491-1504 from Springer

Abstract: Abstract This study investigates what drives physical distribution performance in Shah Alam’s cold-chain logistics by examining four operational factors— product timeline, warehouse management, transportation, and storage conditions. Using a quantitative design, we surveyed 231 employees across cold-chain firms via a five-point Likert instrument. All constructs demonstrated strong internal reliability (Cronbach’s α = 0.850–0.936). Correlation analysis showed positive associations among the predictors and physical distribution, and a multiple regression model exhibited good fit (R = 0.837; R2 = 0.701; Durbin–Watson = 1.95). Results identify warehouse management as the dominant and only robust positive driver of distribution efficiency (β = 1.185, p

Keywords: Cold Chain Logistics; Physical Distribution; Warehouse Management; Transportation; Product Timeline; Storage Conditions (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6239-709-5_104

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DOI: 10.2991/978-94-6239-709-5_104

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