Strengthening Academic Partnerships via Balanced Scorecard-Based Satisfaction Evaluation at Unhas Hospital

Sitti Fatimah (), Bau Dilam Ardyansyah and Masriani
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Sitti Fatimah: Hasanuddin University
Bau Dilam Ardyansyah: Hasanuddin University
Masriani: Hasanuddin University

A chapter in Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025), 2026, pp 2013-2025 from Springer

Abstract: Abstract Academic partnerships between teaching hospitals and higher education institutions play a vital role in ensuring the quality and competence of healthcare graduates. Hasanuddin University Hospital serves as a center for both clinical and non-clinical education, involving various academic partners. Therefore, evaluating partner satisfaction is essential for the sustainability of the teaching hospital’s academic program. This study evaluates partner satisfaction using the Balanced Scorecard (BSC) approach, based on a survey of 11 active partners in 2024. The analysis reveals high levels of partner satisfaction, with average scores exceeding 4 on a 5-point Likert scale. The internal process perspective achieved the highest score (4.7), reflecting the effectiveness of educational delivery, while the partner perspective recorded a score of 4.5, indicating satisfaction with the quality and relevance of the programs. Nevertheless, challenges remain related to schedule flexibility, budget limitations, and communication consistency. These findings highlight the need to strengthen inter-institutional communication, optimize resource allocation, and develop more adaptive learning facilities. This study confirms that the BSC serves not only as a comprehensive evaluation tool but also as a strategic framework for reinforcing academic partnerships and ensuring continuous improvement in educational programs at Hasanuddin University Hospital.

Keywords: Balanced Scorecard; Clinical Education; Non-Clinical Education; Academic Partnership; Partner Satisfaction (search for similar items in EconPapers)
Date: 2026
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DOI: 10.2991/978-94-6239-709-5_140

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