Librarian Competence, Work Environment And ICT on Library Service Performance: A Systematic Review

Muh Arsul ()
Additional contact information
Muh Arsul: Hasanuddin University

A chapter in Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025), 2026, pp 2303-2317 from Springer

Abstract: Abstract The digital transformation has redefined the modern library from a passive repository into a dynamic, technology-driven service hub, necessitating a new performance paradigm centered on service quality and user satisfaction. This study aims to systematically review the literature to: (1) identify specific ICT tools implemented for service performance, (2) delineate the librarian competencies required to leverage these technologies, and (3) determine the characteristics of the work environment that influence their successful adoption. Adopting a Systematic Literature Review (SLR), this research investigates the complex interplay between Information and Communication Technology (ICT) tools, librarian competencies, and the work environment. Following the PRISMA 2020 guidelines, a comprehensive search of eight major databases identified 20 relevant studies published between 2021 and 2025. The findings reveal that key ICTs, such as IoT, AI, cloud platforms, and data analytics, significantly enhance service accessibility, efficiency, and personalization. However, their effective deployment is contingent upon evolved librarian competencies, including technical and data literacy, pedagogical skills, and ethical judgment. Crucially, the work environment acts as a fundamental mediator, factors like leadership support, strategic alignment, and resources for training enable or hinder successful adoption. The review concludes that performance is driven by the synergistic interaction of these elements and recommends an integrated strategy combining technological governance, continuous staff development, and a supportive organizational environment to achieve responsive and evidence-based service outcomes.

Keywords: Librarian Competence; Work Environment; ICT; Service Performance; Library Management (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6239-709-5_161

Ordering information: This item can be ordered from
http://www.springer.com/9789462397095

DOI: 10.2991/978-94-6239-709-5_161

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().