Quick win Solution with Green Economy to Improve Customer Satisfaction at PLN UP3 Offices

Ali Ali () and Muhammad Toaha
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Ali Ali: Hasanuddin University
Muhammad Toaha: Hasanuddin University

A chapter in Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025), 2026, pp 2381-2401 from Springer

Abstract: Abstract The purpose of this study is to evaluate the impact of PLN UP2D South Sulawesi, Southeast Sulawesi, and West Sulawesi (Sulselrabar) on customer satisfaction index at PLN UP3s spread across the Sulselrabar region. This study focuses on the Quick win solutions used by PLN UP2D to improve customer service, operational efficiency, and customer satisfaction index. To measure changes in customer satisfaction, a quantitative survey was used to collect data in the form of questionnaires in the first and second semesters of 2024. The results of the research show that customer satisfaction can be significantly increased through improved communication, employee training, and the application of technology. The principles of green economy can also improve business sustainability and profitability. This research is expected to help PLN UP2D management throughout Indonesia to become an effective standard in improving customer satisfaction, as well as encouraging policies that support the use of renewable energy and operational efficiency in all PLN distribution units.

Keywords: Customer Satisfaction Index; Efficiency; Green Economy; Quick win Solutions; PLN (search for similar items in EconPapers)
Date: 2026
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DOI: 10.2991/978-94-6239-709-5_167

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