Advancing Work Efficiency with Total Quality Management: A Bibliometric and Systematic Review

Zulfikar Pratama Basir () and Mursalim Nohong
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Zulfikar Pratama Basir: Hasanuddin University
Mursalim Nohong: Hasanuddin University

A chapter in Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025), 2026, pp 99-112 from Springer

Abstract: Abstract This study investigates the role of Total Quality Management (TQM) in enhancing organizational efficiency through a bibliometric and systematic literature review. From 5,353 Scopus-indexed documents (1961–2025), 28 rigorously selected articles were analyzed. The findings show that TQM is widely applied across healthcare, manufacturing, and education, often integrated with Lean Six Sigma and Industry 4.0 technologies. Evidence indicates that TQM improves resource utilization, reduces waste, and supports innovation. In healthcare, Lean-based TQM enhances service flow and reduces errors; in manufacturing, TQM combined with Industry 4.0 increases productivity and lowers defects; in education, TQM strengthens curriculum development and institutional performance. Leadership commitment, employee involvement, and alignment with sustainability goals emerge as essential success factors. Although the review is limited to Scopus data and bibliometric methods, the results confirm TQM’s adaptability and continued relevance. Future studies are encouraged to explore deeper integration with Quality 4.0.

Keywords: CO2 Emissions; GDP; FDI; Population Level; ASEAN (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6239-709-5_8

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DOI: 10.2991/978-94-6239-709-5_8

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