The Role of HRM Strategies in Enhancing Employee Performance Through Digital Skills Development

Musdalifah Musdalifah (), Jumalia Mannayong, Anhar Dana Putra, Sitti Khadijah Herdayani, Jessica Fransisca Tonapa, Valentin Laura Sampe and Aulia Rahman
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Musdalifah Musdalifah: Politeknik STIA LAN Makassar
Jumalia Mannayong: Politeknik STIA LAN Makassar
Anhar Dana Putra: Politeknik STIA LAN Makassar
Sitti Khadijah Herdayani: Politeknik STIA LAN Makassar
Jessica Fransisca Tonapa: Politeknik STIA LAN Makassar
Valentin Laura Sampe: Politeknik STIA LAN Makassar
Aulia Rahman: Politeknik STIA LAN Makassar

A chapter in Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025), 2026, pp 1175-1186 from Springer

Abstract: Abstract This research aims to determine the role of Human Resource Management (HRM) strategies in enhancing employee performance through digital skills development within the Indonesian public sector. This study addresses the urgent need for Civil Servants to possess effective digital skills in implementing e-government and facing the challenges of the Industrial Revolution 4.0 era. This research employed a qualitative approach with a case study design to pro-vide an in-depth understanding of digital skills development among employees. The Department of Population and Civil Registration of Parepare City was selected as the study location. Data was collected through indepth interviews and document analysis of relevant institutional documents. The findings indicate that the organization actively utilizes information technology in public services, necessitating employee digital proficiency. The HRM strategy for developing these skills successfully integrates formal methods (education, technical training, and workshops) and non-formal methods (self-directed learning). This development is significantly supported by conducive work environments, adequate infrastructure and applications, and strong leadership support. The study concludes that the implemented HR strategy successfully improved employee performance in public service delivery. Theoretically, the findings enrich the literature on HRM in the digital public sector, particularly regarding skill internalization. Practically, this research provides a model for public organizations to adopt in effectively developing digital skills and overcoming bureaucratic challenges in the digital era.

Keywords: Digital skills; employee performance; human resource (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6239-709-5_81

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DOI: 10.2991/978-94-6239-709-5_81

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