The Interplay of Technology, Employee Competency, and Job Satisfaction in Shaping Banking Employees’ Performance

Akbar Akbar () and Abd Rahman Kadir
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Akbar Akbar: Hasanuddin University
Abd Rahman Kadir: Hasanuddin University

A chapter in Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025), 2026, pp 1239-1254 from Springer

Abstract: Abstract This study investigates the impact of technology, employee competency, and job satisfaction on employee performance within Makassar’s banking sector. Data were collected from 121 banking employees through a Google Forms questionnaire utilizing a 5-point Likert scale. The results reveal that all three variables significantly influence employee performance. Technology, with a P-value of 0.000, demonstrates a strong positive correlation with performance. Employee competency, with a P-value of 0.001, also positively affects performance. Job satisfaction, with a P-value of 0.000, exerts a significant positive impact on performance. The analysis, conducted using Smart PLS, underscores the importance of technology, employee skills, and job satisfaction in enhancing employee performance in banking. The findings highlight how technology, employee competency, and job satisfaction drive employee performance in Makassar’s banking sector. The strong correlation between technology and performance (P-value: 0.000) suggests that banks investing in advanced technological systems experience significant improvements in employee efficiency. This improvement arises from streamlined processes, reduced manual workload, and enhanced decision-making capabilities. Employee competency and job satisfaction emerged as key performance determinants, with P-values of 0.001 and 0.000, respectively. The impact of employee competency underscores the importance of continuous training in banking. As financial services become more complex and digital, skilled employees are better equipped to meet customer needs and regulatory requirements. The influence of job satisfaction emphasizes the necessity of positive work environments, competitive compensation, and career growth opportunities. These findings suggest that banks should prioritize technological advancement, skill development, and workplace satisfaction to enhance performance.

Keywords: Technology; Employee Competency; Job Satisfaction; Employee Performance; Banking Sector; Human Resource Management (search for similar items in EconPapers)
Date: 2026
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DOI: 10.2991/978-94-6239-709-5_86

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