Research on the Intelligent Upgrade of Public Administration and Government Services

Lei Chen () and Ke Cheng ()
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Lei Chen: Chengdu University of Information Technology
Ke Cheng: Chengdu University of Information Technology

A chapter in Proceedings of the 2026 6th International Conference on Enterprise Management and Economic Development (ICEMED 2026), 2026, pp 432-438 from Springer

Abstract: Abstract With the rapid advancement of information technology, public administration and government services are undergoing a profound intelligent transformation. This paper systematically examines the background, current status, challenges, and pathways of this intelligent upgrade. It first reviews the theoretical foundations and developmental trajectory of intelligent government services, then analyzes major practices and achievements in China’s current intelligent government services, identifies bottlenecks in data sharing, technology application, and institutional safeguards, and finally proposes implementation strategies encompassing top-level design, technological integration, standardization, and talent development. The study demonstrates that intelligent upgrading represents not merely technological innovation but a fundamental transformation of governance concepts and models, playing a vital role in enhancing government efficiency, optimizing the business environment, and improving public satisfaction.

Keywords: Public administration; Government services; Intelligence; Digital transformation; Smart government (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6239-719-4_50

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DOI: 10.2991/978-94-6239-719-4_50

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