Employee Relations Strategy in Improving Team Performance at the PT X Station Jakarta

Chair Amir (), Sugeng Santoso, Rini Anggraini, Taufik Riyandi and Sayer Zulkarnaen
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Chair Amir: Universitas Mercu Buana
Sugeng Santoso: Universitas Mercu Buana
Rini Anggraini: Universitas Mercu Buana
Taufik Riyandi: Universitas Mercu Buana
Sayer Zulkarnaen: Universitas Mercu Buana

A chapter in Proceedings of the 19th International Symposium on Management (INSYMA 2022), 2023, pp 495-503 from Springer

Abstract: Abstract Numerous factors, including leadership style, leadership capabilities, communication climate, and customer character, contribute to performance gaps. The research prioritizes the passenger transportation services of PT X over the work of other divisions. It highlights employee relations as a factor contributing to the emergence of performance gaps in PT X. The research method used in this study was descriptive qualitative. Observation and interviews were used to collect data for this study. The results indicate that one of the reasons for performance disparity is differences in the characteristics of PT X customers.

Keywords: employee strategy; performance; employees; disparity (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-008-4_63

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DOI: 10.2991/978-94-6463-008-4_63

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