Evaluation of the Implementation of Hospital Management Information Systems (SIMRS) Using the Hot–Fit Method at Al Fuadi General Hospital, Binjai

M. Ibnu Alhaq (), Yeni Absah and R. P. Wibowo
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M. Ibnu Alhaq: University of North Sumatera
Yeni Absah: University of North Sumatera
R. P. Wibowo: University of North Sumatera

A chapter in Proceedings of the 19th International Symposium on Management (INSYMA 2022), 2023, pp 529-538 from Springer

Abstract: Abstract This research aims to investigate the factors that provide the maximum net benefit from the implementation of SIMRS. Based on the patient satisfaction survey conducted, there were still complaints related to poor service performance of the agency and the low increase in inpatients every year. This type of research is qualitative by conducting surveys and collecting primary data through interviews with a questionnaire to information system users as respondents. The sampling was taken from 76 employees consisting of upper management, middle management, and bottom management. This research used the HOT-Fit method, consisting of human, organization, technology with variable system cauldrons, information quality, service quality, user satisfaction, system users, and organization. Based on the results of the t-test using SMARTPLS, the user and user satisfaction variables of the system directly affect the value of benefits provided by SIMRS, system quality and organization indirectly affect the value of benefits provided SIMRS.

Keywords: evaluation; SIMRS; hot-fit; service performance (search for similar items in EconPapers)
Date: 2023
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DOI: 10.2991/978-94-6463-008-4_67

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