Analysis of Balanced Scorecard Implementation on the Calculation of Performance of PT PLN (Persero) North Sumatera

Rosyid Nurdin Fauzi (), Nazaruddin and Amlys Syahputra Silalahi
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Rosyid Nurdin Fauzi: Universitas Sumatera Utara
Nazaruddin: Universitas Sumatera Utara
Amlys Syahputra Silalahi: Universitas Sumatera Utara

A chapter in Proceedings of the 19th International Symposium on Management (INSYMA 2022), 2023, pp 539-549 from Springer

Abstract: Abstract This research aims to analyze the results of the balanced scorecard implemented by PLN UIKSBU in optimizing the achievement of its targets. The hypothesis was formulated that the measurement of key performance indicators from the perspective of human resources, namely Human Capital Readiness (HCR) and Organization Capital readiness (OCR), as a program to improve employee competence and organizational maturity, which is moderated by Information Capital Readiness (ICR) as a program to improve information and technology management that will have a positive effect on the Equivalent Forced Outage Rate (EFOR) as a key performance indicator on the perspective of products and processes to measure the level of operational reliability of the generating unit. The condition found is a phenomenon that the implementation of a Balanced scorecard has not been able to optimize the achievement of PLN UIKSBU performance targets and even tends to decline. Data collection was carried out through surveys using questionnaires. The survey was conducted on all 241 structural employees in PLN UIKSBU. Furthermore, the survey data was processed using the SPSS application with the following results; (1) Partially Human Capital Readiness (HCR) has a positive and significant effect, Organization Capital readiness (OCR) has a negative and insignificant effect, Information Capital Readiness (ICR) has a positive and insignificant effect, and Human Capital Readiness (HCR) and Organization Capital readiness (OCR) moderated Information Capital Readiness (ICR) has an insignificant negative effect on the Equivalent Forced Outage Rate (EFOR); (2) Simultaneously Human Capital Readiness (HCR), Organization Capital readiness (OCR), Information Capital Readiness (ICR), and Human Capital Readiness (HCR) and Organization Capital readiness (OCR) moderated by Information Capital Readiness (ICR) has a positive and significant effect on EFOR; (3) Determination coefficient of R2 = 0.102. From the results of this study, it is suggested that PLN UIKSBU can review the implementation of the Organization Capital readiness (OCR) and Information Capital Readiness (ICR) programs, with a relatively small coefficient of determination, the next suggestion is to do research on other factors that affect the Equivalent Forced Outage Rate (EFOR).

Keywords: performance; human capital readiness; organization capital readiness; information capital readiness; equivalent forced outage rate (search for similar items in EconPapers)
Date: 2023
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DOI: 10.2991/978-94-6463-008-4_68

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