The Influence of Transformational Leadership, Workload, and Competence on SME Relationship Manager Performance at Bank BNI Territorial Office 1 North Sumatera

Tirza Hafiz (), Yeni Absah and Isfenti Sadalia
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Tirza Hafiz: University of North Sumatra
Yeni Absah: University of North Sumatra
Isfenti Sadalia: University of North Sumatra

A chapter in Proceedings of the 19th International Symposium on Management (INSYMA 2022), 2023, pp 672-678 from Springer

Abstract: Abstract Fierce competition in the banking industry requires companies to outperform and innovate to survive and evolve. As a driving force for a company, human resources have to play the most important role and work well to help the company achieve its goals. This research aims to analyze the relationship among cause and effect from the independent variables: transformational leadership, workloads, and competence, and the dependent variable: employee performance from the SME Relationship Manager of Bank BNI Territorial Office 01 North Sumatera. Data collection was conducted by a questionnaire distributed directly to all employees. The statistical method used was the multiple regression method. The result of this research showed that transformational leadership, workload, and competence have a positive and compelling impact on employee performance and all the independent variables have a partial effect and simultaneously influence employee performance from SME Relationship Manager of Bank BNI Territorial Office 01 North Sumatera.

Keywords: Transformational Leadership; Workload; Competence; Employee Performance (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-008-4_84

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DOI: 10.2991/978-94-6463-008-4_84

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