The Future of Online Dispute Resolution and Intelligent Innovation

Yufei Zhang ()
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Yufei Zhang: City University of Macau

A chapter in Proceedings of the 2022 International Conference on Economics, Smart Finance and Contemporary Trade (ESFCT 2022), 2022, pp 929-936 from Springer

Abstract: Abstract In response to the need for efficiency in transactions in the era of digital globalization, the international commercial dispute resolution mechanism has given rise to the digital Online Dispute Resolution (ODR). It has successfully responded to the force majeure impediment exemplified by the COVID-19. By analyzing the ODR mechanism’s distinct advantages, such as uniformity of system, choice of jurisdiction, convenience and efficiency, this article explains its necessity and advantageous position as a complementary and innovative model to the traditional offline dispute resolution mechanism. This is followed by a discussing the need for further specialized regulations on procedural legality and regulatory fairness in practice. On the other hand, the problem of data security depends on the emergence of pertinent technological barriers. The paper also recommends exploring and integrating artificial intelligence technologies from the perspectives of dynamic pouncing intelligent analysis and institutional inclusion to safeguard fundamental human rights, which will assist the ODR platform in developing into a supplemental arbitration institution in the future as well as a successful method for resolving Internet-related disputes.

Keywords: Online Dispute Resolution; Procedural legality; Artificial intelligence; Internet-related disputes (search for similar items in EconPapers)
Date: 2022
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DOI: 10.2991/978-94-6463-052-7_105

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