The Effect of Teleworking on Working Adult’s Job Satisfaction During COVID-19 Pandemic

Kah Boon Lim, Sook Fern Yeo (), Theshmah Janarthanan Nambiar and Cheng Ling Tan
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Kah Boon Lim: Multimedia University, Faculty of Business
Sook Fern Yeo: Multimedia University, Faculty of Business
Theshmah Janarthanan Nambiar: Multimedia University, Faculty of Business
Cheng Ling Tan: Universiti Sains Malaysia, Graduate School of Business

A chapter in Proceedings of the International Conference on Technology and Innovation Management (ICTIM 2022), 2022, pp 285-296 from Springer

Abstract: Abstract Many companies have adapted digital technology to continue their businesses during the enforcement of movement control order due to the COVID-19 pandemic. The main objective of this research was to examine the effect of teleworking on working adult’s job satisfaction during COVID-19 pandemic. There were four independent variables which were communication satisfaction, intrinsic motivation, organisational social support and psychological strain were being tested on the job satisfaction which act as the dependent variable of this study. This research is mainly concern on working adults whose range between 18 to 60 years old. Convenience sampling method has been employed in this study. The response rate of this study is 92.54% where 186 respondents who have experienced of teleworking during the COVID-19 pandemic have answered the questionnaire of this study. The collected data were entered into SPSS version 26 and then tested using Partial Least Square Structural Equation Modelling (PLS-SEM 3.3.3). The analysis result concluded that only communication satisfaction and intrinsic motivation showed significant effect towards job satisfaction among working adults during the COVID-19 pandemic. Government bodies and employer will benefit from the findings of this research to know the needs and wants of their employees.

Keywords: Teleworking; Job satisfaction; Communication satisfaction; Intrinsic motivation (search for similar items in EconPapers)
Date: 2022
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DOI: 10.2991/978-94-6463-080-0_25

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