Assessing the Success of the E-Government System in Terms of the Quality of Public Services: A Case Study in the Regional Government of the City of Tangerang

Arief Rahadiono Wismansyah ()
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Arief Rahadiono Wismansyah: Hasanuddin University

A chapter in Proceedings of the 7th International Conference on Accounting, Management and Economics (ICAME-7 2022), 2023, pp 367-374 from Springer

Abstract: Abstract This paper aims to assess the success of the eGovernment system in the quality of public services. The data was obtained using a questionnaire distributed to residents who had accessed the Tangerang LIVE application, with the number of samples taken up to 400 people. This study found a significant influence between the quality of the information, the quality of the systems used, the quality of the services used, and the perceived net benefit. Currently, information and communication technology in Indonesia has developed rapidly, so all information and government services are fast-paced. Technological sophistication has been applied in various government areas to achieve the effectiveness and efficiency of government services to the community. The Government undertakes these efforts to achieve good governance for the community through information and communication technology. Tangerang City is one of the pioneers in the development of e-government. The Tangerang City Government launched the Tangerang LIVE application by analyzing demand scenarios and simplifying the public service model. However, the success of this e-Government program certainly needs to be examined in terms of its success rate through a systematic and accountable research approach. This study will examine the e-government program implemented in the city of Tangerang using the DeLone and McLean Information System Success Model.

Keywords: Information quality; system quality; service quality; usage; perceived net value (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-146-3_37

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DOI: 10.2991/978-94-6463-146-3_37

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