Knowledge Management Implementation Impact on Increasing the Quality of Information Services and Community Complaints at the District Health Office of Tangerang City

Dini Anggraeni () and Abdul Rahman Kadir
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Dini Anggraeni: Hasanuddin University
Abdul Rahman Kadir: Hasanuddin University

A chapter in Proceedings of the 7th International Conference on Accounting, Management and Economics (ICAME-7 2022), 2023, pp 520-529 from Springer

Abstract: Abstract The purpose of this study is analyzing the effect of Knowledge Management on increasing the quality of information services and community complaints at the District Health Office of Tangerang City. Knowledge Management consists of some indicators known as Knowledge Sharing, Personal Knowledge, Technology, and Learning Organization and Job Procedure. The sample of this study was 130 people. Descriptive research methods were used with a quantitative approach to explain the extent to which Knowledge Management impacted service quality District Health Office of Tangerang City. SPSS 25 is used to analyze the data. The results show those factors together affect the Quality of Service with a coefficient of Determination 74,5%. Factors that affect service quality improvement at the District Health Office of Tangerang City are Knowledge Sharing, Personal Knowledge, Job Procedure, Technology, and Learning Organization.

Keywords: Knowledge Sharing; Personal Knowledge; Tangerang City; Information Quality; Service Quality (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-146-3_50

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DOI: 10.2991/978-94-6463-146-3_50

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