The Antecedents of Employee Performance in Public Service Quality: Case Study in Local Government of Tangerang City

Achmad Suhaely () and Mursalim Nohong
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Achmad Suhaely: Hasanuddin University
Mursalim Nohong: Hasanuddin University

A chapter in Proceedings of the 7th International Conference on Accounting, Management and Economics (ICAME-7 2022), 2023, pp 44-51 from Springer

Abstract: Abstract This paper aims to assess the impact of leadership style and competence on work satisfaction and their impact on employee performance. The data were obtained using questionnaires distributed to all researchers and staff at SKPD (local government agencies), with 170 samples taken. Structural Equation Modeling (SEM) analysis was used to as-certain the proposed relationship. The results of this study found that there was a significant influence between leadership style and work motivation, job satisfaction, and employee performance. In addition, work motivation also has a significant positive effect on job satisfaction. And finally, it was found that there was no positive and significant relationship between leadership style variables on employee performance and between work motivation and employee performance.

Keywords: leadership style; job satisfaction; work motivation; employee performance (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-146-3_6

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DOI: 10.2991/978-94-6463-146-3_6

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