Impact of Emotional Intelligence on Employees’ Job Performance: A Case Study of FPT Telecom Joint Stock Company

Thi Hoai Nhung Duong () and Thuy Trang Nguyen
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Thi Hoai Nhung Duong: Foreign Trade University, Faculty of Business Administration
Thuy Trang Nguyen: Foreign Trade University, Faculty of Business Administration

A chapter in Proceedings of the International Conference on Emerging Challenges: Strategic Adaptation in the World of Uncertainties (ICECH 2022), 2023, pp 3-19 from Springer

Abstract: Abstract The study investigated the relationships of the five dimensions of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills of employees to their job performance in the information technology industry through a case study of FPT Telecom Joint Stock company. The research aims to determine whether or not EI has impacts on employees’ job performance in the information technology industry through a case study of FPT Telecom Joint Stock company. The mixed- model is applied for measuring EI’s scales. About 300 questionnaires were contributed to respondents, out of which 210 were collected for the analysis. Statistical Package software for Social Science (SPSS) will be applied to analyze the collected data. The findings indicated that the positive influence of employees’ EI constitutes the most important determinant of their job performance. This is followed by empathy, motivation, self-regulation, social skills, and self-awareness. The results underline the importance of EI and its effects on work situations. Some recommendations were suggested to improve employees’ EI in the organization. People should develop and improve their emotional intelligence through a systematic and consistent approach to achieve high performance and competitive advantage. Furthermore, the organizations add an EI training program in boosting employees’ emotional competencies. They should first recognize the importance of emotional intelligence in strengthening human capital, leading to higher overall performance.

Keywords: Emotional Intelligence; employees’ job performance; mixed-model of emotional intelligence (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-150-0_2

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DOI: 10.2991/978-94-6463-150-0_2

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