Impact of Organizational Learning on Nurse Performance with Organizational Commitment and Citizenship Behavior (OCB) as a Mediation Variable and in Leadership Moderation

Ryani Dhyan Parashakti (), Achmad Sudiro, Sumiati and Mintarti Rahayu
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Ryani Dhyan Parashakti: Brawijaya University, Management Department, Faculty Economic and Business
Achmad Sudiro: Brawijaya University, Management Department, Faculty Economic and Business
Sumiati: Brawijaya University, Management Department, Faculty Economic and Business
Mintarti Rahayu: Brawijaya University, Management Department, Faculty Economic and Business

A chapter in Proceedings of the 1st Brawijaya International Conference on Business and Law (BICoBL 2022), 2023, pp 173-182 from Springer

Abstract: Abstract The role of the hospital in supporting public health is very strategic because the hospital and the number of people in need are very disproportionate. This study aims to analyze the role of nurses in hospitals who currently handle individual participants and health insurance participants who are often underestimated and receive different services. The unit of analysis studied in this study is a nurse at a hospital in Jakarta that serves BPJS patients, which is a referral hospital for BPJS patients and actively serves BPJS patients. This study uses hypotheses based on theoretical studies and empirical studies as research studies. The paradigm used is quantitative (positivism). This research was conducted with a quantitative approach to 295 hospital nurses in the city of Jakarta who served BPJS patients. The data analysis process in this study used LISREL software to test the effect between constructs and test the fit of the model. The result of this study shows organizational learning, organizational commitment, and OCB because they have an important influence on nurse performance. The organizational commitment variable becomes the central variable because it has a direct influence and is able to mediate organizational learning on nurse performance. Leadership is proven to fail in moderating organizational learning and OCB on nurse performance. The implications of this research can also contribute to government and private hospitals in terms of applying the concepts of organizational learning, organizational commitment, OCB and leadership in improving the performance of nurses in hospitals.

Keywords: Organizational Learning; Nurse Performance; Organizational Commitment; OCB; Leadership; Hospital (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-214-9_19

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DOI: 10.2991/978-94-6463-214-9_19

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