Organizational Citizenship Behavior During the Covid-19 Pandemic: Examining the Role of Resilience, Safety Management Practices, Perceived Risk, and Job Insecurity

Firdausa Putri Astrida () and Ayu Aprilianti Lizar
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Firdausa Putri Astrida: University of Indonesia, Faculty of Economics and Business
Ayu Aprilianti Lizar: University of Indonesia, Faculty of Economics and Business

A chapter in Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022), 2024, pp 1072-1079 from Springer

Abstract: Abstract This research attempted to understand the effect of workplace safety management practices (WSP), resilience, perceived risk, and job insecurity on Indonesian hotels’ organizational citizenship behavior (OCB). The quantitative method used in this research with online surveys as data collection methods. The total data gathered in this study was 295. Structural Equation Modelling (SEM) was used to analyze the data. The result showed that only resilience and perceived risk impacted OCB. Those conditions could occur because they could lessen employees’ feel toward negativity due to the pandemic. At the same time, the absence of influence of WSP on OCB might happen because of other aspects, such as the need for power and high achievement. In addition, job insecurity did not affect the OCB because of the pandemic situation when data collection improved, which might influence employee perception about the security of their job. WSP impacted both perceived risk and job insecurity. Those conditions might happen because WSP was a form of management support by the employee. Therefore, that condition decreases negative perceptions, such as job insecurity and perceived risk.

Keywords: First OCB; Job Insecurity; Perceived Risk; Resilience; WSP (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-234-7_112

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