Analysis of the Effect of Perceived Usefulness, Perceived Ease of Use, Perceived Security, and Trust on Intention to Use E-Wallet Gopay

Agung Nugroho Luthfi Imam Fahrudi (), Nyimas Khairani Zata and Safarudin Hisham Tualeka
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Agung Nugroho Luthfi Imam Fahrudi: Universitas Brawijaya, Business Administration Study Program, Faculty of Administrative Sciences
Nyimas Khairani Zata: Universitas Brawijaya, Business Administration Study Program, Faculty of Administrative Sciences
Safarudin Hisham Tualeka: Universitas Brawijaya, Business Administration Study Program, Faculty of Administrative Sciences

A chapter in Proceedings of the Brawijaya International Conference on Business Administration, Taxation, and Tourism (BICBATT 2022), 2024, pp 3-7 from Springer

Abstract: Abstract This research investigates the factors influencing the intention to use the Gopay E-Wallet in DKI Jakarta. This study uses Perceived Usefulness, Perceived Ease of Use, Perceived Security, and Trust as independent variables and Intention to Use as the dependent variable. The investigation was conducted on consumers of the DKI Jakarta Gopay E-Wallet. As many as one hundred respondents were sampled. Using IBM SPSS Statistics 26 and multiple linear regression analysis techniques, the analysis was conducted to test the extended TAM Model. According to the results, Gopay’s Intention to Use an E-Wallet is significantly influenced by Perceived Usefulness, Perceived Ease of Use, and Trust. However, Perceived Security has no significant effect on Gopay’s Intention to Use an E-Wallet.

Keywords: E-Wallet; Gopay; Technology Acceptance Model (TAM); Security; Trust (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-240-8_2

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