IT and the Performance of Healthcare Through the Transaction Cost Mechanism During Turbulence Conditions

Andri Rianawati ()
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Andri Rianawati: Universitay of Surabaya

A chapter in Proceedings of the 20th International Symposium on Management (INSYMA 2023), 2024, pp 504-510 from Springer

Abstract: Abstract This article aims to investigate the connection between hospital performance under challenging circumstances and information technology. This study used a quantitative approach with an online survey. A structural equation model (SEM) with Smart PLS was used for data analysis. The findings of this study demonstrate that using IT can lower transaction costs. The performance of hospitals can then be enhanced through low transaction costs. Conditions related to turbulence have no impact on the connection between transaction costs and hospital performance. This research’s findings help shape a theory on transaction costs in hospitals and contribute to practitioners regarding IT to improve hospital performance.

Keywords: transaction cost; information technology; hospital; turbulence (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-244-6_72

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DOI: 10.2991/978-94-6463-244-6_72

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