Resolving a Paradox Between Unemployment and Employee Attrition: Analyzing Employers’ Perspective in Recruiting Differentially Abled

Senthilkumaran Piramanayagam () and Partho Pratim Seal ()
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Senthilkumaran Piramanayagam: Manipal Academy of Higher Education
Partho Pratim Seal: Manipal Academy of Higher Education

A chapter in 4th International Conference on Tourism, Gastronomy, and Tourist Destination (TGDIC 2023), 2023, pp 27-35 from Springer

Abstract: Abstract The hospitality industry in India has witnessed about 40 percent of employee attrition over the last five years, and the trend continues. This attrition significantly impacts the profitability and sustainability of both hospitality and tourism in India, which significantly contributes to the country’s economy. While the rate of unemployment among persons with disabilities (PwDs) is high in the current study context, it allows hospitality recruiters to opt for PwDs as an alternative source of the labor pool. In the present study, we have analyzed the perspectives of recruiters in the Indian hospitality industry through the lens of the social model of disability. We have adopted a quantitative research approach and collected data from 87 employees using a survey instrument. The theory of social disability has been adopted as a theoretical framework. The result of the current study indicates that employers’ negative attitude that arises due to their perceived ‘aesthetic anxiety’ has a significant impact on their hiring intention of PwDs.

Keywords: Persons with disability; Social model of disability; Employee turnover; Unemployment; Hotels; India (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-296-5_5

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DOI: 10.2991/978-94-6463-296-5_5

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